We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by HardToFindToys.net within 30 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacements.” If a refund is issued, the purchase price of the item plus any applicable sales tax will be credited.
Packing and Sending Your Return
NOTE* Customer is responsible for shipping cost unless it was received in damaged condition!
1. Contact Customer Service for a return form. Indicate the action you would like us to take (replacement or refund) and the Reason for Return. Please provide your e-mail address and phone number so that we may contact you if there are delays in processing your return.
2. Pack the items along with the Return Form securely in a box. You can use the box the items arrived in or another box, if you prefer.
3. Affix the shipping label securely to the outside of the box.
4. Bring the package to any Post Office or leave for your mail carrier to pick up.
Requesting a Replacement
We will replace an item for the same item if it arrives damaged or defective. When requesting an eligible replacement, please indicate on the Return Form on your invoice if you would like a replacement of the same item shipped to you at no cost. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our website at HardToFindToys.net.
Requesting a Refund
When requesting an eligible refund, you will be refunded the purchase price of the item as well as the per pound shipping rate. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged or defective.
Ineligible Returns/Replacements
We cannot accept for return or replacement any item that has been opened, unless it arrived damaged or defective. If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement).
Missing Invoice
If you ordered an item that you want to return but can't find the invoice that was enclosed with the order, please log into your account or contact our Customer Service Center via e-mail at info@hardtofindtoys.net.
Processing Your Return
Please allow 21 days to process your return. You will receive notification via e-mail or U.S. mail confirming that your return has been received and processed. You can also log into OrderStatus to confirm whether your return has been received and processed. If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Undeliverable Shipments
When packages are returned to us as undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, you can log in at Order Status.
Canceling or Changing an Order
Once an order has been submitted, you must contact our Customer Service Center to attempt to cancel or change it. We are unable honor customer requests to cancel or change orders that have already entered the shipping process with the exception of remaining items in a partially shipped order.
Contacting Our Customer Service Center
By e-mail: sales@hardtofindtoys.net
